And even WITH an official announcement, sometimes plans change. A random Dell Support rep is also not going to be in a position to commit Dell to providing a firmware update to add new features to a product, so unless that rep was able to provide a link to an official announcement about that, I personally would never have trusted that. I've seen people post here that Dell Support said that an XPS 13 could only run external displays through a docking station rather than through simple cables/adapters, or that an XPS 13 can only run 4K external displays when it has a 4K built-in display, or that it's 'by design' for an XPS 15 to lock up at boot if the lid is closed. S2716DG? S2716DGR? S2719DGF? Anyhow, unfortunate as this is, I wouldn't trust Dell Support with answers to technical questions. I also don't think that 'most' people bought Dell displays intending to use them with the latest generation of gaming Dell doesn't make an 'SD2716DGF', although there are a handful of models that are somewhat similar to that. The panel or the electronics that control might not support that refresh rate. Those are NOT things that Dell is designing their business displays for.Īnd 120 Hz is not necessarily something that can be unlocked with a firmware update. If you're planning to do a lot of gaming, you're probably more interested in minimal processing lag, fast pixel response time, high refresh rate support, maybe G-Sync/FreeSync/HDMI VRR support, etc. because those are features that tend to be important for business users. Dell's business-oriented displays prioritize features like a variety of input connector types, USB-C for docking station style connectivity with laptops, built-in USB ports, built-in Ethernet, daisy chaining support, height-adjustable stands for ergonomics, VESA mount support, etc. You have to select products that are actually designed for what you want to do. You wouldn't buy a big workstation laptop if you wanted something slim and light, nor would you buy a small ultrabook if you want high performance. If you bought displays like Dell's P Series and U Series displays that are primarily intended for business/office/general productivity use and are expecting 120 Hz, then you bought the wrong product for your purposes.

Dell does make some displays that support 120 Hz, namely those in their Alienware product line since 120 Hz is most commonly desired by gamers, and Alienware is Dell's gaming product line.

S2719dgf micro center